Thank you for shopping with KamashaCrafts. We value your satisfaction and aim to provide you with the best handcrafted products. Please read our return and refund policy carefully before making a purchase.
1. No Exchange or Replacement Policy
We do not provide any exchange or replacement for our products under any circumstances.
2. Damaged or Defective Products
As we will not provide any replacement or exchange, if you received any damaged or defective products, you should inform us within 48 hours of receiving the product to raise a return request. Once we approve the return, you should send back the product to the address from which it came to process the refund.
3. Return Eligibility
To be eligible for a return:
- The product must be unused and in the same condition as received.
- It must be in the original packaging.
- You must provide a receipt or proof of purchase.
- You must notify us within 48 hours of delivery.
4. Return Process
To initiate a return, please contact us at:
📧 Email: kamascraft55@gmail.com
📞 Phone: 9636095264
Once your return request is approved, we will provide you with instructions on how and where to send the product.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be credited to your original method of payment within 7–10 business days.
- Shipping charges are non-refundable.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalized products
- Products damaged due to misuse or mishandling
- Items returned after 48 hours of delivery without prior communication
